Returns Policy

At Self Care Beauty Australia , we’re committed to ensuring your satisfaction. If for any reason you’re not completely happy with your purchase, we offer returns or refunds in line with the policy below.

Eligibility for Return

  • Returns must be requested within 30 days of the order date.

  • Products must be unopened, unused, and in their original packaging.

  • For hygienic reasons, we cannot accept returns of opened or used items.

How to Request a Return

To initiate a return, please email us at sales@selfcarebeauty.com.au with your order details and reason for return. Our customer care team will guide you through the process.

Store Credit or Refund

  • Eligible returns can be refunded or issued as store credit.

  • A 20% restocking fee will be applied to all returned items.

  • Shipping costs are non-refundable.

Why Do We Charge a Restocking Fee?

The 20% restocking fee helps us cover the operational costs associated with processing returns. These include:

  • Quality control inspections to ensure the product has not been opened or compromised

  • Administrative and labour costs involved in processing the return and updating inventory

  • In some cases, returned products may no longer be resellable, resulting in additional loss

As a small business based in Melbourne, Australia, this fee helps us continue offering high-quality products and customer service while maintaining fair pricing for all customers.

We appreciate your understanding and support.